The top 27 customer service books about providing better customer service and creating a customercentered culture in your company. Customer satisfaction is worthless, customer loyalty is. In his clear and flufffree book, jeffrey gitomer teaches and challenges us to go beyond mere satisfaction. Customer satisfaction is worthless, customer loyalty is priceless by jeffrey h. Sales guru jeffrey gitomers book, customer satisfaction is worthless. Buy a cheap copy of customer satisfaction is worthless, customer loyalty is priceless. To longtime sales and customer service pro jeffrey gitomer, boating about a nearperfect customer satisfaction. Customer satisfaction is worthless has multiple selftests and checklists where you can measure your current level of customer service. How to make customers love you, keep them coming back and tell everyone they know 9781885167309 by gitomer, jeffery and a great selection of similar new, used and collectible books. Customer satisfaction is worthless customer loyalty is priceless author. Read book customer satisfaction is worthless customer loyalty is priceless. Join customerthink, get ebook the top 5 practices of customer experience winners. Everyday low prices and free delivery on eligible orders.
Buy a cheap copy of customer satisfaction is worthless. Here are my top tips for moving beyond satisfaction and harnessing. Help bookmark tell a friend outofprint wish list home. Customer satisfaction is worthless, customer loyalty is priceless by gitomer, jeffrey. Buy customer satisfaction is worthless book online at low. Buy customer satisfaction is worthless book online at best prices in india on. Customer satisfaction is worthless customer loyalty is priceless by. Download it once and read it on your kindle device, pc, phones or tablets. The collection features the little red book of selling, little red book of sales answers, little black book of connections, little gold book of yes attitude, and little green book.
Service is attitude and selfmotivation, and gitomer talks throughout the book about how to improve ones knowledge and positive attitude about the business they are in. Customer satisfactionis worthlesscustomerloyaltyispriceless download customer satisfactionis worthlesscustomerloyaltyispriceless ebook pdf or read online books in pdf, epub, and mobi format. Bard press, austin, texas, 1998, isbn 188516730x about the book subtitled how to make customerslove you, keep them coming back, and tell everyone they know, gitomers book holds that traditional customer satisfaction. Explore free books, like the victory garden, and more browse now. Jeffrey h gitomer to longtime sales and customerservice pro jeffrey gitomer, boasting about a nearperfect customer satisfaction. How to make customers love you, keep them coming back and tell everyone they know.
This workshop is capped at 15 participants total workshop time. Access a free summary of customer satisfaction is worthless, customer loyalty is priceless, by jeffrey gitomer and 20,000 other business, leadership and nonfiction books on getabstract. Free shipping and pickup in store on eligible orders. Customer satisfaction is worthless customer loyalty is priceless. Contains a summary of the bestselling book, customer satisfaction is worthless. I wouldnt go so far as to call this the bible, but its a book you must read if youre looking to grow a customer service based business. Buy customer satisfaction is worthless customer loyalty is priceless by gitomer, jeffrey isbn. Customer satisfaction is worthless, customer loyalty is priceless. How to make customers love you, keep them coming back and tell everyone they know gitomer, jeffery on. Customer satisfaction is worthless books, book price. These offer great opportunities to identify areas of improvement.
I wouldnt go so far as to call this the bible, but its a book. Most businesses are striving to satisfy their customers. To longtime sales and customerservice pro jeffrey gitomer, boasting about a nearperfect customer satisfaction rating of 97. To longtime sales and customerservice pro jeffrey gitomer, boasting about a nearperfect customersatisfaction. Customer satisfaction is worthless, customer loyalty.
Keep them coming back and tell everyone they know edition 1 available in hardcover, nook book. How to make customers love you, keep them coming back and tell everyone they know by jeffery gitomer 188516730x 9781885167309 a gently used book. Pdf customer satisfaction is worthless customer loyalty. Customer satisfaction is worthless customer loyalty is. Click and collect from your local waterstones or get free uk. Busy executives looking for a power book on customer satisfaction to pump some muscle into their business need look no further than the 120 page stick of dynamite that is miners work. How to make customers love you, keep them coming back and tell everyone they know by jeffery gitomer and a great selection of related books. How to make customers love you, keep them coming back, and tell everyone they know kindle edition by gitomer, jeffrey. Customer satisfaction is worthless, customer loyalty is priceless how to make customers love you, keep them coming back and tell everyone they know book. He points out that satisfied customers may buy from you again or they may try the competition.
Customer loyalty is priceless, details these and many other differences that are critical to your business. It contains a game plan that any customerserving employee, salesperson, manager, executive or entrepreneur can e. Click download or read online button to customer satisfactionis worthlesscustomerloyaltyispriceless book. The numerous examples contained within the books pages have proved a fresh and. Read book customer satisfaction is worthless customer. Customer loyalty is priceless is a quick and easy read, with lots of interesting examples and points to ponder.
Contains a summary of the bestselling book, customer satisfaction is worthless, customer loyalty is priceless, by jeffrey gitomer. Buy the hardcover book customer satisfaction is worthless, customer loyalty is priceless. Customer satisfaction is worthless is a book i look at often and reference in conversations with business owners, marketing professionals, and those involved in strategic planning for organizations. That is why the title, customer satisfaction is worthless customer loyalty is. Jeffrey gitomers customer satisfaction is worthless customer loyalty is priceless book is a must read for any retail store owner that is serious about providing outstanding customer service. An integrated measurement and management system by michael. Offers strategies for turning customer satisfaction into customer loyalty, emphasizing the importance of wordofmouth advertising. Many products that you buy can be obtained using instruction manuals. This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The beautiful thing about it is, mediocre, or even less than mediocre has become the norm.
Improving customer satisfaction, loyalty, and profit. In this chapter, steps that have been described in detail in this book have been summarized again. Click download or read online button to get customer satisfaction is worthless customer loyalty is priceless book. A timeless classic about the value of a loyal customer. Buy customer satisfaction is worthless, customer loyalty is priceless by jeffrey h.
Customer satisfaction is worthless customer loyalty is priceless a nationally syndicated columnist and sales trainer shows how to convert satisfied customers into loyal customers. Why measure satisfaction when all that counts is loyalty. Fast, condensed and emphatic, this book will tell an executive. That is why the title, customer satisfaction is worthless customer loyalty is priceless, by jeffrey gitomer is so surprising. Customer satisfaction is worthless, customer loyalty is priceless how to make them love you, keep you coming back, and tell everyone they know. Jeffrey gitomer book customer satisfaction is worthless. Customer satisfaction is worthless customer loyalty is priceless book. Customer satisfaction is worthless books, find the lowest price on new, used books, textbooks compare book prices at stores. Gitomer, 9781885167309, available at book depository with free delivery worldwide. Use features like bookmarks, note taking and highlighting while reading customer satisfaction is worthless customer loyalty is.